Maponya Integrated System ("we," "our," or "us") is committed to protecting the privacy of our clients, website visitors, and service users. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to safeguard your personal data.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you use our website, contact us, request services, or interact with us in any other way. This information may include:

• Contact Information: Name, email address, phone number, company name, and postal address.
• Service Request Details: Information related to the specific services you request, including descriptions of your IT needs.
• Communication Data: Records of your correspondence with us, including emails and inquiry forms.
• Technical Data: Information about your device and how you interact with our website, such as IP address, browser type, operating system, referral URLs, and pages viewed. This is typically collected through cookies and similar technologies.
• Marketing Preferences: Your preferences for receiving marketing communications from us.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide Services: To process your service requests, provide the IT solutions you require, and manage our relationship with you.
• To Communicate: To respond to your inquiries, send you important updates, and provide customer support.
• To Improve Our Website and Services: To understand how our website is used, identify areas for improvement, and develop new services.
• Marketing: To send you promotional materials, newsletters, and information about our services that we believe may be of interest to you, based on your preferences. You can opt out of these communications at any time.
• Security: To protect our website, systems, and clients from fraud, abuse, and other security threats.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts. Cookies are small data files stored on your device. You can control cookie preferences through your browser settings.

4. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you (e.g., hosting, analytics, email delivery). These parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place a request or enter, submit, or access your personal information. These measures include using secure servers and encryption. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

• Access: The right to request copies of your personal data.
• Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Erasure: The right to request that we erase your personal data, under certain conditions.
• Restrict Processing: The right to request that we restrict the processing of your personal data, under certain conditions.
• Object to Processing: The right to object to our processing of your personal data, under certain conditions.
• Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the contact details provided below.

7. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies only to our website. We encourage you to read the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise your data protection rights, please contact us:

• Email: [email protected]
• Phone: +27 11 014 1756
• Address: The Campus, Ground Floor, Twickenham Building, Cnr Main & Sloane Street, Bryanston, 2191

This Privacy Policy was generated with the assistance of an AI model and adapted by Maponya Integrated System.